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Return Policy

We love you, our customers, and want to do everything we can to keep you happy.  This is why we maintain a no hassle return policy.

To request a return:  

  • Call our customer service team at 1.800.365.3237


  • Log in to your account and visit the Order History & Returns Page from the Navigation Panel.  
  1. Click the Returns button for the applicable invoice.
  2. Select the item and quantity you need to return
  3. Choose a reason for your return.
  4. Click Return Checked Items 
Our returns department will be in touch to let you know when we will issue a credit and pickup the item.


  • Upon your order arriving, check that everything is accounted for and in proper form.
  • Products can be returned within 60 days of being purchased
  • Per New York State Law, Eaton cannot accept any food, snacks, beverage, or condiment as a return.
  • Any custom (non-defect) orders are non-returnable.
  • Assembled furniture is non-returnable.  Non-assembled furniture can be returned within 14 days of being purchased.
  • Pick ups normally occur with a week of your return request.  You will be notified when we will pick up the return.